We ship same day in most cases, during sales/holiday weekends your order may take longer to process and ship. If you ordered Biggie Bites treats they will take longer as we make them fresh to order. We ship your order via USPS. United States shipping only at this time. You should expect your order in 2-4 days depending on location in most cases. Orders are shipped from New Jersey.
Returns - We stand behind our products. If you are not satisfied for any reason please send us a message on the contact page for a refund or exchange within 90 days of your purchase. If you purchased on Amazon or any other 3rd party site you should contact them for a refund or exchange.